How long do these sculptures take to make?
The processing times of these eggshells vary depending on the type of eggshell and the intricacy of the pattern.
Processing times for Chicken, duck & Goose eggshell sculptures is between 7 - 14 working days.
Processing times for Ostrich eggshell sculptures are between 4 to 8 weeks.
Processing times for bespoke packages are dependent on the quantities required and start from 21 days. 
How do you ship these eggshell sculptures?
These sculptures are packaged securely in custom made boxes and are shipped via Royal mail special delivery. Cost of shipping includes postage and packaging for £10 UK Mainland.
For international shipping please email me to enquire. Hatchfully Yours will not be responsible for any custom and duty costs in countries outside the UK. 
 I would like to order something very unique for my daughter's wedding. Do you take commissions?
All the eggshell sculpture that I carve for you are bespoke and custom made (even the ones listed in the shop). 
Eggshells you see in the shop are semi customisable, where you can have the same design in a color of your choice and personalize it with names or initials and/or a date engraved on the eggshell. 
Alternatively, if you wish to have a bespoke eggshell hand-carved incorporating a different design (a design that might have some sentimental value to you, for example., a design from your mum's wedding ring, or incorporating unique elements from your mum's home, where you grew up, or if you like butterflies, etc., I can work with you to create something truly unique and special. Simply fill in the contact form with your requirements and I will book you for a free 30 mins consultation call to discuss this with you further. 
Can I have personalised engravings on these eggshells?
Yes, you can have names/initials and /or a date engraved on each eggshell sculpture. 
Are the eggshells free-range and organic?
Yes. I carve on free-range organic eggshells from local farms. 
Do you ship outside the UK?
Yes, i ship these eggshell sculptures as souvenirs around the world. For orders outside of the UK, I will either use the Royal Mail Service where appropriate or a DPD/DHL coureer service or equivalent. Please be aware that you will need to advise me of this before ordering as any additional postage over what is included with orders, or insurance costs, will need to be added to your order. I will check the most appropriate method and confirm this before you decide to go ahead, extra costs will be added to your order. You will need to check and be responsible for any customs or extra charges for the country you are shipping your order to.
Please be aware that I will not send items as gifts or stated as a lower value than your order, as your items would not be covered if unfortunately, something went missing in transit.
Do you offer refunds? 
All hand carved eggshells at Hatchfully Yours are bespoke. This means that everything is made to order, whether its semi customisable sculptures in the shop or fully customisable pieces through the 'By Appointment' service or bespoke packages
Due to the bespoke nature of the sculptures, I am unable to offer any refund or exchange as the work has been carried out for you, with your consent. The By Appointment and bespoke packages services, give you more flexibility and I work very closely with you, getting every important step approved by you in making your unique eggshell sculpture.
I can only offer refunds on Accessories you choose to by from me like the glass dome and the stands, as long as you can send them back and they arrive undamaged and in sellable condition. 
Can I cancel my order and request for a refund?
You can cancel your order by emailing me within 5 hours of placing your order. After that time has elapsed, I begin working on your eggshell sculpture. Once work has started on the piece, you will not be able to cancel the order and there will be no refunds possible. 
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